Help centre
Frequently asked questions
Straight answers about registration, costs, automation, risk, security and support.
General use
How do I register?
Use the registration form and provide accurate contact information. An account manager will explain activation and the documents that may be required.
Do I need trading experience?
No professional background is required to explore the platform. You still need to understand enabled settings and accept that losses are possible.
Can I use a mobile device?
The website supports current mobile browsers. Use a secured device and avoid account access over untrusted networks.
Fees and results
What does it cost to open an account?
There is no platform account-opening or monthly access fee. Trading, conversion, spread or provider costs may apply and are described on the Fees page.
Is profit guaranteed?
No. Market prices can move against a position and automation cannot remove that risk.
Where can I review charges?
Read Fees and Pricing before confirming an action. Known applicable charges should also appear in the relevant confirmation flow.
Features and use
What does the automated analysis do?
It processes market price, volume, volatility and trend information into structured views and alerts. Outputs can be delayed or wrong and require supervision.
Can I change settings?
Yes. Review, adjust or pause available controls when your objectives or market assumptions change.
Does it run continuously?
Monitoring may operate around the clock when data providers and services are available. Maintenance and outages can interrupt it.
Risks
Can I lose money?
Yes. You may lose part or all of the amount committed to trading. Read the Risk Disclosure before funding.
Does a protective setting prevent losses?
No. Controls may reduce certain exposures but markets can gap, liquidity can disappear and connected services can fail.
Security and accounts
How should I protect my login?
Use a unique password, enable multifactor authentication and verify the domain before entering credentials. Never share a one-time code.
Where are funds held?
Custody depends on the relevant service provider disclosed in the account process. Third-party custody introduces its own counterparty risk.
What if I lose device access?
Contact support from a trusted channel. Recovery may require identity checks and temporary restrictions.
Help and support
How quickly will support reply?
Complete enquiries are usually acknowledged within one business hour during Monday to Friday support hours. Complex reviews may take longer.
Can support advise me what to buy?
No. Support explains controls, processes and published information, not personal investment decisions.
Payments
How long does a withdrawal take?
Depending on the method, processing commonly ranges from within 24 hours to five business days after checks are complete.
Why might a payment be delayed?
Identity mismatches, provider review, incorrect details, public holidays or technical incidents can add time.
More resources
What should I read first?
Start with Getting Started, Risk Disclosure, Security, Fees and Withdrawal Policy. Together they cover the main operational decisions.
How do I report suspicious contact?
Use [email protected] and include safe details such as the sender and time. Never forward passwords or full payment credentials.